Lexington Hearth Privacy Policy

What personal information
does Lexington Hearth collect?

Information provided by users to facilitate the purchase and delivery of products available for purchase on our website including:

Name
Billing and Shipping addresses
Email address
Phone Number
Payment information

 

How do we collect information?

Form fields that are completed by the user to complete a transaction or request information.

We use “cookies” to collect information for data analytic purposes and to improve the user experience when accessing our website.  You can disable cookies from our site using your browser preferences if you do not want to cookies activated while you are visiting our site.  Some features of our site require the use of cookies and you may be unable to access certain features when cookies are disabled.

General analytic information is collected through third-party vendors such as internet service providers, search engines, and website hosting companies

How long do we keep your personal information?

The periods for which we retain your Personal Data depend on the purposes for which we use it. We will keep your Personal Data for as long as your account is active, or as long as you are a registered account holder or user of our Services or for as long as we have another business purpose to do so (such as but not limited to, for business, tax, or legal purposes) and, thereafter, for no longer than is required or permitted by law, or our records retention policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request. This period of retention is subject to our review and alteration. Following termination or deactivation of your user account, we may retain your profile information and all information posted to public areas of the Website. Following termination or deactivation of your user account, we may retain your Personal Data and other data, but will maintain it as confidential according to this Privacy Policy, and as required by applicable law. We have the right to delete all of your Personal Data and other data after termination of your user account without notice to you.

We may retain De-Identified Personal Data for as long as we deem appropriate.

Even if you delete your account, keep in mind that the deletion by our Service Providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period. We may retain De-Identified Personal Data for as long as we deem appropriate.

 

 Why do we collect it and how is your information is used?

We collect the information you voluntarily provide us to complete a transaction or to provide customer service or support related to the products available on our website.

  • Analytical data is used to improve our user experience and site navigation.  We also use this data to evaluate site traffic, page views, and effectiveness of any advertising efforts to improve site metrics.

Some information may be used to inform interested users of company news, announcements, specials, new products, or changes in policies that may affect users.

Access logs containing non-personally-identifying website analytic information including:

Date and time of site visit

  • Page views and paths taken during a visit

  • Device type and browser information

  • IP addresses

  • Time spent online

  • Errors encountered

 
 

How do we secure your data?

Our website and hosting service utilize SSL (secure socket layer) protection which redirects all site traffic to a secure https:// URL address in keeping with the industry “best practice” for maintaining a secure website.

  • Payment information is never stored on our website, and when online payments are required, our payment service providers use robust encryption and security protocols in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

  • To protect your data, we use technical, physical, and administrative security measures that include:

    • Firewalls

    • Data encryption

    • Physical access controls at our data centers

  • Third-party links to other websites for video, articles, and instructions for site planning and preparation are provided for your convenience and the providers operate those sites using their own privacy settings.  Please refer to the third-party’s privacy policy when following links away from our site.

Do we share your information with any third parties?

Information sharing with third-parties is limited to the minimum amount of information required to complete a transaction or to provide customer service or support related to the products available on our website.

Some information provided on an opt-in basis by consumers to request company information or other marketing efforts may be shared with our designers and marketing service providers retained for these express purposes.

If required to disclose information to comply with law enforcement or regulators, we will follow the level of disclosure necessary to comply with laws or legal processes.

We may disclose information to third-parties needed to investigate illegal or unauthorized activities on our site or to protect our employees, customers, website users, and company property.

 

User options to update and remove personal information from our data files:

Users can request removal or updating of any personal information kept in our data files.

You may opt-out of any communications we send with an exception for communications that are directly related to an open or past transaction.

Tell us about any concerns you may have regarding how we use your data.

Lexington Hearth is a division of Everburn Manufacturing, Inc.  All privacy policy inquiries should be directed to:

Lexington Hearth | 859.231.6492 ext. 127 | Email: info@lexingtonhearth.com