Frequently Asked Questions
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• Where can I buy a Lexington Hearth Mantel?
By using our dealer locator, you can find the nearest dealer to you by zip code.
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• What are Lexington Hearth mantels made of?
Our high-definition Burncrete is a patented non-combustible casting formulation, that authentically replicates the rich wood grain and character details of antique wood. Each Lexington Hearth mantel is meticulously hand-painted, by talented coloring artists, to capture the natural weathered character and color nuances acquired with long-term exposure to the elements over the years. The result is the realistic look of an antique mantel suitable for fireplace designs requiring non-combustible materials.
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• Can I mount Burncrete, non-combustible mantels above any type of fireplace?
Yes, our Burncrete, non-combustible mantels can be placed above any gas, electric, or even wood-burning fireplaces. Make sure when mounting your mantel, you meet clearances to combustibles.
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• What kind of items can be placed on the mantel?
The limit is your imagination! Our mantels are the perfect for various décor, picture frames or trinkets. If you choose to hang anything from the mantel (such as garland around the holiday season), make sure it is high enough up to meet clearances to combustibles from your fireplace.
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• What is included in the box once my non-combustible mantel shelf arrives?
Each Lexington Hearth mantel shelf includes:
One Lexington Hearth Mantel
One 3” x 2” Mounting Bracket
Three 2 1/4” self-drilling screws for mantel
Eight 2 1/2” sharp point screws for mounting bracket
One touchup kit
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• How do I clean my Lexington Hearth mantel shelf?
With a clean microfiber cloth and an all-purpose household cleaner, simply clean as normal! Never scrub or use abrasive items to clean your mantel shelf! Our patented Burncrete casting formula allows for the beauty of live edge timber without the fear of splinters!
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• How do I make repairs to my Lexington Hearth mantel shelf if necessary?
Using the repair kit that was included in the shipping box, fill in any screw heads, chips, or voids with putty. Color patch the areas filled with putty by using the touch up kit paint.
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• How are Lexington Hearth mantels shipped?
All Lexington Hearth mantels are shipped by freight to the dealer you purchased from. For an additional fee, dealers may request shipping the mantel directly to the installation address.
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• How long does shipping usually take?
“Best Seller” products are kept in inventory and usually ship out in 1-2 days. Everything else is made-to-order and will ship out within 3-5 days.
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• How do I install my mantel shelf?
A step-by-step instructional pamphlet is available on our website under downloadable material. This pamphlet includes details on what comes in the box, our mounting instructions, installation notes, and diagrams!
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• Are custom sizes available?
Custom lengths can be made from our standard products. Custom sizes are available between 36" and 72".
24" mantel extensions and 12" corner mantels can be used to extend the length of 60" and 72" standard mantels. Decorative metal brackets are used to hide the seam. Brackets are sold separately in a quantity of 2 per set.
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• Can you make other colors?
Custom colors are available on all our products. We'll need a photo or sample of the color you want to match, then our color team will mix up a special color just for you.Description goes here